Ponytail FAQs
What Are Mallia Ponytail Extensions Made Out Of?
Our Ponytail Extensions are made From 100% ethically-sourced Brazilian Human Hair.
How do I choose the right shade?
When selecting a your Ponytail Extension, it is best to match your extensions to the majority of your hair colour, especially your roots and hair colour that can be seen the most when your hair is tied up.
If you are unsure, you are welcome to send us some pictures or your hair to _____________ from the back, front and side, including the ends, preferably outside in natural light. We will then make a recommendation, based on what your colour looks like.
If you do purchase the wrong colour you may return the Ponytail Extension, with the quality seal (the gold ties) unbroken, and we will send you another shade, at your expense.
Are Mallia Ponytail Extensions Comfortable To Wear?
Our Ponytail Extensions have been designed for ultimate comfort and to be totally non-intrusive. The small clips have a sturdy and firm grip without pulling on your hair or causing irritation to your scalp with an added ribbon of hair for extra support and security in fastening your ponytail onto your hair. Your Ponytail Extensions should be taken out before you go to bed, to ensure that they don’t get tangled. No damage is caused to your own hair when wearing Ponytail Extensions.
How long do they last?
With the right care, our Ponytail Extensions can last anywhere from 3 months to over a year. Just like human hair on your head, your Ponytail Extensions need constant protection, care and cleaning to keep it looking healthy. The improper or overuse of heated styling tools, products that cause build-up and frequent washing and combing all contribute to the wear and tear of your Ponytail Extension.
For prolonged use of your Ponytail Extensions, we advise that good care is taken when handling them by using a detangling brush or comb, heat protectant is used when using heated styling tools and that only sulphate-free shampoo is used to wash and clean your extensions (we recommend that your extensions are is washed every 15-20 wears).
We have customers who have made their Ponytail Extensions last over 2 years with the right care.
Can I Curl Or Straighten Mallia Ponytail Extensions?
Yes! Our Ponytail Extensions are made from 100% Brazilian Human Hair that can be styled using heated hair tools. However, for the protection and longevity of your Ponytail Extensions we advise that heat-protectant is used and that you use a lower heat on your hair tools to avoid hair damage or burning.
Mallia Hair cannot be held responsible for hair that is burnt during styling.
Can I colour Mallia Ponytail Extensions?
We do not recommend colouring or bleaching your Ponytail Extensions. It is preferable that you choose the correct colour extensions from the beginning, as they have already undergone a chemical process to get them to that specific colour.
Please note that colouring your Ponytail Extensions will shorten their lifespan considerably as they could become dry and brittle very quickly and might break off.
Mallia Hair cannot take responsibility for colouring the extensions, as we don't have control over the process, exposure length and products used to dye. We therefor don't, under any circumstances offer exchanges/refunds on Ponytail Extensions have been dyed.
How often Should You Wash Mallia Ponytail Extensions?
We recommend that your Ponytail Extensions are washed every 15-20 wears or when there is noticeable build-up of products and have the hair extensions have become unmanageable to style. Only wash with sulphate free products.
We find that Airing out your Ponytail Extensions with a light combing-through is often all you need to keep them clean. You can use a little Argan hair oil or leave-in-conditioner to keep them smelling fresh and feeling soft.
What is the best way to store Mallia Ponytail Extensions?
Hang your hair extensions up using a hair extensions hanger or place flat inside of your hair extension box when not in use. It is recommended to keep your Ponytail Extensions in a cool dry place, rather than in or near a bathroom or area with high-humidity.
Can I swim or shower with Mallia Ponytail Extensions?
We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. Also, pool chemicals and salt can damage and dry out the hair as well as affecting the colour.